I can not log in and my username is not known to Kraket, what can I do?
Since the new website, your username has been changed to "firstname.lastname@example.org". For example, if someone is named John Doe, his username would be: email@example.com. If this does not work, a possible reason could be that your combination of first letter and surname is already being used by another member. Try putting a 2 behind your first letter when this is the case(e.g. firstname.lastname@example.org).
With your username you can request a new password. This password will be send to the email that you filled in during your registration. After you have received your email with a new password and have logged in, you can change your password under My Kraket --> My profile --> Change password.
I have already graduated but the contribution to Kraket is still being withdrawn, what can I do?
After you have graduated, you will not be automatically be unsubscribed. If you would like to unsubscribe, you can do so by going to My Kraket --> My profile --> Unsubscribe, or you can send an email to email@example.com. Your unsubscription must happen before the 1st of August to not be registered for the contribution withdrawal of the new academic year. If you unsubscribe after the 1st of August, a single withdrawal of the contribution will still happen.